Privacy Policy
Harmony Physical Therapy, LLC
Effective Date: October 7, 2026
At Harmony Physical Therapy, LLC (“Harmony Physical Therapy,” “we,” “us,” or “our”), we are committed to protecting the privacy and confidentiality of our patients, website visitors, and individuals who communicate with our practice.
This Privacy Policy explains how we collect, use, protect, and share personal information, including information collected through our website, appointment scheduling, telephone calls, and text messaging services.
1. Information We Collect
We may collect personal information when you visit our website, contact our clinic, schedule an appointment, complete patient forms, or communicate with us.
This information may include:
- Name and contact information, including email address and telephone number
- Appointment requests and scheduling information
- Information voluntarily submitted through website contact forms
- Information related to billing, insurance, and payment processing
- Health-related information provided for physical therapy services
- Communication preferences, including consent to receive text messages
- Basic website usage information collected through cookies or similar technologies, where applicable
2. How We Use Your Information
- Scheduling, confirming, and managing appointments
- Communicating with patients regarding their care
- Responding to inquiries and requests
- Providing physical therapy services
- Processing payments and insurance claims
- Sending appointment reminders and administrative notifications
- Maintaining and improving our website and services
- Complying with applicable legal and regulatory requirements
3. SMS/Text Messaging Privacy
Harmony Physical Therapy may communicate with patients and individuals who have provided appropriate consent to receive text messages.
These messages may include:
- Appointment confirmations and reminders
- Scheduling and rescheduling notifications
- Responses to patient inquiries
- Administrative messages related to physical therapy services
Other practice-related communications consistent with the individual’s consent
Mobile Information and SMS Consent
We do not sell, rent, or share personal information, including mobile phone numbers, with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in information and consent will not be shared with any third parties or affiliates for marketing or promotional purposes.
We may use authorized service providers, including our telecommunications and scheduling providers, to deliver communications on our behalf, subject to appropriate confidentiality, security, and legal requirements. These service providers are not authorized to use patient information for their own marketing purposes.
Patients may opt out of receiving text messages at any time by replying STOP to a message. For assistance, reply HELP or contact our office directly.
Message frequency may vary. Message and data rates may apply.
Consent to receive text messages is not a condition of receiving healthcare services.
Because standard SMS messaging may not be fully secure, patients should avoid sending sensitive medical information through ordinary text messages. We may direct patients to a more secure communication method when appropriate.
4. Protection of Health Information
Harmony Physical Therapy respects the privacy of patient health information and follows applicable federal and state privacy requirements, including the Health Insurance Portability and Accountability Act (HIPAA), when applicable.
Protected health information may be used or disclosed as permitted or required by law for treatment, payment, healthcare operations, and other legally authorized purposes.
We take reasonable administrative, technical, and physical measures to protect sensitive personal and health information from unauthorized access, use, or disclosure.
Our separate Notice of Privacy Practices provides additional information about how we use and disclose protected health information and explains patients’ rights under applicable law.
5. Sharing of Information
We do not sell personal information or share it with third parties for their independent marketing or promotional activities.
We may disclose information only as permitted or required by applicable law, including to:
- Healthcare providers involved in your treatment
- Insurance companies and payment processors for authorized billing activities
- Service providers supporting scheduling, communication, or practice administration
- Government agencies or regulatory authorities when legally required
- Other recipients with your authorization or as otherwise permitted by law
Any service providers that handle protected health information on our behalf are subject to applicable privacy and security requirements, including business associate agreements when required.
6. Website and Third-Party Services
Our website may contain links to external websites or use third-party services for appointment scheduling, contact forms, or other functions.
Third-party websites and services may have their own privacy practices. We encourage visitors to review their policies before submitting personal information.
We take reasonable steps to select service providers that are appropriate for the information they process.
7. Information Security and Retention
We maintain reasonable safeguards to protect information collected through our website and clinical operations.
We retain personal and patient information for as long as necessary to provide services, meet legal and professional recordkeeping requirements, and fulfill legitimate operational needs.
No electronic transmission or storage method is completely secure, and we cannot guarantee absolute security.
8. Your Privacy Choices
You may:
Contact us to update your contact information or communication preferences
Opt out of text messages by replying STOP
Request information about our privacy practices
Exercise applicable rights concerning access to, amendment of, or other permitted controls over your protected health information
Request a copy of our Notice of Privacy Practices
Requests involving medical records will be handled in accordance with applicable healthcare privacy laws.
9. Changes to This Privacy Policy
Harmony Physical Therapy may update this Privacy Policy periodically to reflect changes in our services, technologies, or legal requirements.
Updates will be posted on this page with a revised effective date.
Specializing in Pelvic Floor Physical Therapy, Pregnancy & Postpartum Physical Therapy, Vestibular Physical Therapy, Vertigo Treatment, and Orthopedic Physical Therapy for Bellevue, Redmond, Kirkland, Issaquah, Sammamish, Renton, Seattle, and surrounding King County areas.